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Please ensure to download and complete our COVID-19 intake form and email a copy to us 24 hours before your appointment, if there is a change in the your condition please notify us prior to your appointment.  

While the quality of your eye care will not change, our staff and doctors have taken extensive precautions that go above and beyond current standards to ensure that you feel safe and comfortable during your visit at the office. We have implemented many protocols to maintain a safe environment for your care.

What to expect at your visit

Prior to your appointment, we will be screening patients for potential COVID risk. You will be asked a series of questions by reception prior to your appointment. If COVID symptoms are present, you will be asked to cancel your appointment and triaged appropriately to a healthcare official who can assist you.

It is mandatory that all patients wear a mask to their visit.

When entering the office, you will be required to sanitize your hands, and we will take your temperature. 

Physical distancing of >2 metres will maintained throughout the office during the duration of your visit.

We will still be offering appointments by telehealth for high-risk patients or conditions we can manage remotely such as red eye, allergies, discharge irritation, etc. Our staff can help direct you with booking an in-office or telehealth appointment.

The Clinic

  • There will be only 4 people allowed in the office at all times to maintain physical distancing rules, including the staff.

  • A HEPA/UV air filtration system has been implemented in the exam room.

  • All staff will be wearing full PPE including masks, protective eyewear and gloves.

  • Doctor's equipment has been modified and fit with plexiglass barriers, including the phoropter and microscope.

  • Hospital-grade disinfectant is applied thoroughly to highly touched areas and all areas that have been accessed by any patient or staff per our updated standard operating procedures (SOPs).

  • We will be using an updated technological instrument called i-Care to check eye pressure that uses disposable tips to ensure NO transmission between patients.

  • We will be implementing appropriate time between patients with specific time allocated to cleaning and disinfecting between patients- appointments will be spaced out accordingly.

  • We will be dispensing glasses by appointment only.

  • As Dr. Theiss provides eye care in her community to high risk patients, she is also voluntarily undergoing weekly COVID testing.

Walk-Ins and Emergencies


Walk-ins and emergencies will be accepted only when it is safe to do so with physical distancing in mind.

We will be maintaining a cleaning/disinfecting log to ensure that the office is always disinfected accurately, often, and especially before and after patients.

Your safety is our priority and we want you to have an enjoyable, welcoming, safe experience at Eyes on Avenue. Thank you for your cooperation and trusting us with your eye care.

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